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Senior Manager- Customer Success

  • Milan, Italy
  • Full Time
  • 2
  • Building and Construction
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About The Opportunity

JDL Recruitment are delighted to be partnering with a leading data centre developer as they look to expand their team with a Customer Success Manager in Milan, Italy.
This is a permanent position.

Responsibilities:

  • Own client capacity planning end to end, working with site selection teams to understand current and future requirements across the client's portfolio.
  • Act as lead point of contact for client RFIs, RFPs and contract negotiations, interfacing with all relevant internal departments.
  • Project manage the delivery of executed contracts to meet agreed ready-for-service dates, covering planning, risk, governance and escalation.
  • Manage client escalations to closure, coordinating internal teams to resolve issues and deliver solutions.
  • Lead the preparation and presentation of client reporting, including annual business reviews and ongoing performance data.
  • Monitor financial performance against budget for the assigned client portfolio, reporting variances to management.

Requirements:

  • 5+ years' experience in a key client management role, ideally within project or data centre environments.
  • Bachelor's degree in business, engineering or a related field is preferred.
  • Sound technical knowledge, with the ability to discuss complex technical requirements with clients.
  • Excellent verbal and written communication skills, with the ability to work across cross-functional teams.
  • Bilingual French/Italian and English is preferred.
  • Strong decision-making, leadership and interpersonal skills.
Location:

Milan, Italy

Job Type:

Full Time

Experience:

5 Years

Skills
  • Budget Management
  • Business Review
  • Capacity Planning
  • Communication
  • Contract Negotiation
  • Cross Functional Collaboration
  • Decision Making
  • Escalation Management
  • Financial Analysis
  • Governance
  • Interpersonal Skills
  • Issue Resolution
  • Leadership
  • Presentation Skills
  • Project Management
  • Reporting
  • Risk Management
  • Site Selection
  • Team Coordination
  • Technical Knowledge

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